The Subway sandwich and salad chain has named Joe Chaves director of operations, while Rebecca Audet has been named the chain's director of worldwide training. Both are former franchisees.
Chaves has been with the Subway restaurant chain for five years, during which time he led the company territory teams to improve operations and profitability. A 28-year veteran of the QSR industry, he previously was a Dunkin Donuts/Baskin Robbins franchisee.
Audet is a Subway franchisee, owning two locations in Vermont, while also overseeing 1,000-plus restaurants as the manager of U.S. and International company run territories. As training director, she will oversee the brand's entire training program, which includes thirteen global training centers, an e-leaning program, as well as the education and training of sandwich artists, managers, franchisees, field consultants and development agents.
"Training is the cornerstone of any organization, especially in franchising where we need to teach people how our system works and how to achieve the highest level of efficiency. As the largest QSR in the world, I know I have been entrusted with a critical responsibility," said Audet in a press release.
"Subway is doing extremely well, especially considering the current global economy,” Chaves said in the release. “It continues to be a remarkably good investment for our existing and future franchisees. I am looking forward to supporting all of our partners by building on the brand's great track record."